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Policies

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Launch Supervision Rights Statement

Launch Supervision promotes the rights of people (including children, young people and adults) with a disability, as stated under the Disability Services Act 1993. All people with a disability have the same human and legal rights as all persons and these should be respected at all times.

At Launch we believe that each person has the right to receive services which respect and promote their legal and human rights and places them at the centre of decision making on all aspects of the way they live their life. Each person has the right to participate in decisions which affect their lives in ways that are appropriate to their age and stage of development. In the case of young children that right is vested in their parent or carer.

Launch Supervision is committed to pursuing the rights and adopting the principles of a person centred philosophy in all practices, programs and service delivery models. These include the principles of equality, independence, participation, choice and inclusion.

Launch Supervision supports and strives to maximise opportunities to assist people with a disability and their families to participate inclusively and contribute in their community according to their individual and cultural needs.

Launch Supervision will act in accordance with:

The United Nations Convention on the Rights of Persons with Disabilities which recognises that people with disabilities have the right to access the same opportunities as all citizens with full and effective inclusion in society.

UN Convention on the Rights of the Child 2006 which recognises that all children have the same rights and freedoms regardless of race, background, faith or disability.

Disability Discrimination Act 1992 (Cth) which makes disability discrimination unlawful and aims to promote equal rights, opportunity and access for people with disabilities.

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Launch Supervision Privacy and Confidentiality Statement

Launch Supervision is committed to protect the privacy of the clients, and other stakeholders we work with. Launch Supervision respects the privacy of others and is bound by Australian Privacy Principles in the Privacy Act 1988 (Cth) (The Privacy Act).

Protecting your personal information is important to us as we believe this to be a key element of developing and maintaining a strong and professional relationship with our clients and their families and any key stakeholders.

Launch Supervision complies with the National Privacy Principles (NPPs) outlined in the Privacy Act and its reforms and will only use personal information for the purposes of improving its available services, service delivery or processes and will not disclose personal information to any third party unless required by law.

Our respect for the right to privacy of personal information is vital and is a compulsory component of our recruitment, induction and training processes of new staff. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and in accordance with the National Privacy Principles. Launch Supervision collects such information for lawful purposes and as is reasonably necessary. Launch takes reasonable steps to secure personal information in its possession from misuse and loss from unauthorised access, modification or disclosure.

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Privacy Policy

PART 1 – ABOUT THIS POLICY

1.1 Purpose

Launch Supervision respects every person’s right to privacy and confidentiality. Launch Supervision is committed to protecting the privacy of personal information we collect and hold about individuals.

Launch Supervision ensures that appropriate standards are maintained to protect the privacy of the data it holds. To allow Launch Supervision and its associates to provide you with the best possible services, we need to collect and store your personal information.

Launch Supervision complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other privacy laws that govern how private sector health service providers like Launch Supervision handle your personal information.

This Privacy Policy explains how Launch Supervision manages the personal and health information we collect, use and disclose.

Launch Supervision is a Supervision and Training business under the ownership of Kristin Bayley.

PART 2 – HOW Launch Supervision HANDLES YOUR PERSONAL INFORMATION

2.1 Launch Supervision’s Legal Obligations

To provide you with the services that you have requested, Launch Supervision will need to collect and use your personal information. If you provide incomplete or inaccurate information to us or withhold personal information from us we may not be able to provide you with the services you are seeking.

2.2 What information does Launch Supervision collect?

We will only collect the information we need for the particular function or activity we are carrying out.

We collect information from you that is necessary to provide you with speech pathology and/or behaviour therapy services and to manage our relationship with you. The information we collect includes

your full name, date of birth, gender and mailing address
phone contact details
credit card details via our online, third party payment facilities (e.g. Stripe)

2.3 How does Launch Supervision collect personal information?

We will usually collect your personal and health information directly from you. When collecting personal information from you, we may collect it at various stages, including (but not limited to):

when you complete an online referral form with us
when you contact us via phone with an enquiry
when you contact us via our social media pages;
when you contact us with a complaint in relation to our services;
through your access and use of our Website; and
when you apply for a job with us.

We collect information from a few sources, including:

Online forms, via our practice management platform, Splose
Electronically, via emails, contact forms or web surveys
Phone calls and sms messages
Directly from you during sessions.

2.4 How does Launch Supervision use your information?

Launch Supervision uses your personal and health information for the purpose you have given the information to us. We will use your information to provide services to you, to manage our relationship with you and to contact you in relation to matters concerning your services with us. We may also use your information for other purposes permitted under the Privacy Act 1988.

We collect, hold, use and disclose your personal information for the following purposes:

to provide products and/or services to you and to send communications to you;
to answer enquiries and provide information or advice about existing and new services;
to advise you if we relocate;
to advise you if our Terms and Conditions or Privacy Policy have been updated or amended;
to advise you of changes to service conditions (e.g. arrangements for COVID-19 and telehealth)
to assess our customer service and to improve our customer service to you;
to conduct business processing functions including providing personal information to our related third party service providers (for purposes outlined below);
for the administrative, marketing (including direct marketing and marketing research), planning, product or service development, quality control, or human resources.
to provide your updated personal information to our third party service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint or enquiry made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.
We may contact you regarding anything set out in the above by e-mail, post or telephone.

From time to time we may use the information you give us for marketing purposes. Other than as required by law, or as set out in this Privacy Policy, we will not disclose information about you to any third party without your permission. Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information. Additionally, we will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or GDPR, or to comply with any other regulatory requirement.

We will immediately remove your personal information from its database if requested by you. We will do this in accordance with their policy on destroying personal information (see Destruction of Information), in order to keep your information secure.

2.5 Who might we disclose your information to?

Your personal information will generally only be used by your supervisor(s) and our administrative team.

Keeping children safe is an important role of our service. If concerns are held about a child’s safety, welfare or wellbeing, we may be legally obligated to disclose information without parental consent under Chapter 16A of the Children and Young Persons (Care and Protection) Act 1998.
Third party service providers for the purposes of our services provided to you. This may include:
Practice management platform – Splose
Invoice, payments and billing management – Xero, Stripe
Marketing and emailing platform – MailChimp
Emailing – Microsoft Exchange
Teleconferencing – Zoom
Other uses and disclosures.

To provide the best possible environment in which to treat you, we may also use or disclose your personal and health information where necessary for:

activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training;
invoicing, billing and account management;
the purpose of sending you standard reminders, for example for appointments and follow-up care, by text message or email to the number or address which you have provided to us.
Direct Marketing

By accepting the Conditions of the Website and providing us with your personal information, you consent to us sending you direct marketing communications by any of the methods listed above (see Purposes for Collecting, Holding, Using and Disclosing your Personal Information). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt out of receiving marketing communications from us by contacting us (see contact details below) or by using opt out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.

Please note that by opting out of receiving marketing communications, you may still receive communications from us (such as invoices and notices) in relation to the products and services you have purchased from us.

2.7 Data Quality

Launch Supervision will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date.

2.8 Data Security

Launch Supervision will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy.

Launch Supervision will destroy or permanently de-identify any of your information which is in its possession or control and which is no longer needed for the purpose for which it was collected provided Launch Supervision is not required under an Australian law or court/tribunal or otherwise to retain the information.

Information collected from you is stored in locked physical storage boxes or on password protected, secure on-site servers. In addition, Launch Supervision uses the following electronic, web-based services to store and use your data:

Splose https://splose.com/ Used for scheduling, clinican team communication, collection and storage of personal and health information, invoicing, service agreements.
MailChimp https://mailchimp.com/ Used for direct marketing and distribution of newsletters and updates
Xero Accounting https://login.xero.com Used for reconciling accounting transitions.
Microsoft Exchange https://products.office.com Used for sending and receiving emails via the tothemoonandback.net.au domain.
Zoom https://zoom.us/ Used for videoconferencing/telehealth sessions/meetings.

Where electronic data is transmitted to international-based servers, Launch Supervision has taken steps to ensure that data is maintained under security and privacy principals that provide a level of protection at least as secure as those protections required by the Privacy Act 1988. Specifically, The Privacy Act imposes specific rules regarding the transfer or disclosure of personal information to a person who is overseas. APP 8 imposes restrictions on the transfer of personal information to overseas recipients. APP 8 states:

In limited circumstances providing personal information to an overseas contractor to perform services on behalf of the APP entity may be a use, rather than a disclosure. This occurs where the entity does not release the subsequent handling of personal information from its effective control. In these circumstances, the entity would not need to comply with APP 8. For example, where an APP entity provides personal information to a cloud service provider located overseas for the limited purpose of performing the services of storing and ensuring the entity may access the personal information, this may be a ‘use’ by the entity in the following circumstances:

a binding contract between the entity and the provider requires the provider only to handle the personal information for these limited purposes
the contract requires any subcontractors to agree to the same obligations, and
the contract gives the entity effective control of how the personal information is handled by the overseas recipient. Issues to consider include whether the entity retains the right or power to access, change or retrieve the personal information, who else will be able to access the personal information and for what purposes, what type of security measures will be used for the storage and management of the personal information (see also APP 11.1, Chapter 11) and whether the personal information can be retrieved or permanently deleted by the entity when no longer required or at the end of the contract.10

Where the provision of personal information to an overseas contractor is a use, the APP entity must comply with the APPs when the entity or the contractor handles the information. Any acts or practices undertaken by the contractor on behalf of the entity will generally be treated as having been done by the entity (s 8(1)).

Therefore, Launch Supervision believes that transmission of your data to overseas entities constitutes a use as opposed to a disclosure.

2.9 Withdrawal or limitation of consent

You may withdraw or limit your consent at any time. However, if you do withdraw or limit your consent, it may make it difficult for appropriate services to be provided to you. Without the right information or not enough information, we will not be able to support you. If you would like to withdraw consent, we require this to be completed formally in writing, either via letter or email.

2.10 What to do if you have a complaint about privacy issues

If:

(a) you have questions or comments about this Privacy Policy;

(b) Launch Supervision does not agree to provide you with access to your personal information; or

You can lodge a complaint with or contact our Privacy Officer on the details below. We will promptly review your complaint and provide a response to you.

2.11 How to contact us if you have a complaint about privacy issues

By letter: Privacy Officer, Kristin Bayley, Launch Supervision

By email: kristin@tothemoonandback.net.au

By telephone: 0431 200 086

PART 3 – HOW Launch Supervision HANDLES YOUR PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE

This section of our Privacy Policy explains how we handle your personal information which is collected from our website: www. Launch Supervision.com.au.

This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.

3.1 Collection

When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us.

Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you:

submit a general enquiry via our contacts page;
register to receive eNewsletters; or
send a written complaint or enquiry to our Privacy Officer.

When you use our website, our Internet Service Provider (ISP) may record and log for statistical purposes the following information about your visit:

your computer address;
your top level name (for example, .com.,gov., .org, .au etc.);
the date and time of your visit;
the pages and documents you access during your visit; and
the browser you are using.

Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site.

3.2 Cookies

A “cookie” is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type.

This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date.

Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You may be able to configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the Launch Supervision website and other websites may be lost.

3.3 Links to third party websites

We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.

3.4 Use and disclosure

We will use any personal information collected via our website in accordance with our privacy policy.

Can I withdraw or limit my consent?

Yes, you can. However, if you do withdraw or limit your consent, it may make it difficult for appropriate services to be provided to you and your child. Without the right information or not enough information, we will not be able to tell what your child and your family needs. If families would like to withdraw their consent, we require this to be completed formally in writing, either via letter or email.

Further information

If you need any further information or have any questions or concerns about the collection and use of your personal information you can discuss this with Kristin Bayley, at any time.[/vc_column_text][/vc_tab][vc_tab title=”Client Advocacy Statement” tab_id=”1664327330333-7-5″][vc_column_textt